Company:
Ordering with Ontime Systems

Tel: 0800 975 0960
Fax: 01844 213674












 

 

 

 

 

 

 

Placing orders with Ontime Systems Limited


In this fast moving world people want to place orders at there own convenience so we have provided facilities for our None Account Customers to do this with the minimum of effort.

Regular users will know that in ordering small quantities of consumable items like clock cards can be accomplished by telephoning us with their requirements then they receive a faxed Pro-Forma Invoice and we send the goods on receipt of payment. (Some customers also collect.)

This facility still remains available but for those who wish to place orders via the Internet we have now put into place a secure Credit Payment system. We have elected to use the established PayPal service long associated with the famous E-Bay trading portal. This is a secure and low cost facility that suits our volume of business.

If users are already PayPal account holders they can pay using this direct facility that is already familiar to them.

Customer new to PayPal can use their normal credit / switch card payment method simply by clicking onto the appropriate link in the opening payment screen. The usual card payment details can be accomplished and a transaction completed.

Prior to finalising payments user can swap between their "Shopping Basket" and other items in our web site shopping areas. Adding items to the "Basket" is simply a matter of clicking on the buttons provided. Where items are shown at a unit cost multiples of these may be increased in the PayPal listing by changing the quantity and clicking on the "Update Basket" button.

Some customers may notice that our old multiple order discounts are not reflected in the "Update Basket" regime provided by PayPal. This is a restriction of the system so we have compensated by gearing our delivery cost downwards for heavier loads like clock cards to even things out. Customers with large multiple orders should contact us directly to enable special arrangement to be put in place.

PayPal require that users nominate an E-mail address for them and us to acknowledge customer purchase transactions. We will receive immediate confirmation of any payment having been placed in our PayPal account and stocked goods will be dispatched to customers by the next day. If items are not available from stock we will E-mail customers and advise them of a likely delivery.

All goods will be sent either by the Royal Mail "Signed for" 1st class postal service, (i.e. light items like ink ribbons), or by a carrier service. Presently we use FedEx who also have a tracking service for us to monitor deliveries.

Bit by bit we will be adding other items to our web site that are suitable for Mail Ordering but customers will appreciate that some of our systems and services just do not lend themselves to this environment.

Please feel free to contact us by E-mail or telephone 0800 957 0960 for our Best Advice service.