Help & Support
an earlier version of OnTime Pro prior to version 1.4.9 to 1.6.0 or
later editions requires that an incremental update is performed
whereby first the old software is update to version 1.4.9 then
further updated to version 1.5.X and finally updated to version
1.6.X. (X represents an arbitrary sub-set version of the 1.5 or 1.6
upgrades.) This is because the database association with the program
was significantly altered during the development period spanning
these upgrades and needs to be modified step by step. (Note: Versions
1.5.X were short-lived Internet registered versions of the software
that are no longer issued to customers for operational use.)
should obtain a complete back-up of their systems before commencing
any alterations to their OnTime Pro systems.
where users only have older Intagral terminals and are unable to use
a HASP licence key they have very few options to keep the OnTime Pro
system operational. In all cases the older versions of the software
will need to upgrade to the none HASP reliant editions and either a
new clock with an embedded license obtained or occasional connection
available to one of these models.
Computers or Operating Systems
common cause for concern is where customer upgrade their computer
systems from one version of Windows to another or even swap computers
entirely. (Note: At present Micronet are not supporting the Windows 7
versions of Windows require that the HASP Run Time Drivers are
upgraded to match the new operating system. These may be obtained
free of charge from the following web site specifically it is the
HASP4 driver that needs to be obtained.
computer may also require this HASP4 driver upgrade but first the
current version of OnTime Pro being used should be installed onto the
new computer. This will set-up a virgin system with blank databases
on the new computer.
the driver upgrade should be carried out in order to eliminate the
"Demonstration Mode" legend being displayed on the opening
dialog screen for OnTime Pro.
a copy of the entire "Database" folder should be copied
from the previously used computer and pasted over the folder of the
same name that resides below the OnTime Pro folder that in itself
resided within the Program files folder.
a later version of OnTime Pro is being installed on a new computer
in association with a new Intagral clock then the incremental
upgrades to the original program need to be carried out before
transferring the database across to the new computer. Alternatively,
install the program as described in the previous paragraph and then
limited number of Previously Owned Intagral Plus terminals together
with Windows 7 compatible Ontime Pro systems are available from
Ontime Systems Limited as a complete package including the Intagral
unit, CD containing the latest software and 25-cards. Triple upgrade
CDs containing versions 1.4.9, 1.5.2 and 1.6.X can be supplied to
bring existing systems forward to the Windows 7 environment.
System Limited can supply license holders with duplicated CD
recorded versions of OnTime for a duplication charge of £50.00
upgrade CDs containing versions 1.4.9, 1.5.2 and 1.6.X cost
£65.00 plus carriage.
disks mostly self-install but due to the vagaries of the originally
supplied versions some intervention by persons installing the
software will be required. A full instruction sheet is provided with
support is available from Ontime Systems Limited by way of: firstname.lastname@example.org
support is available by way of: 0 (44) 1844 358220
Telephone / e-mail and other remote software support is offered to
none contract customers on the basis of the first 15-minutes in any
30-day period free. Thereafter, if a greater amount of time is
expended during the period our charges are £55.00
per hour including the original 15-minutes. Time expended on
research or back room support is also charged
at these rates when
an appropriate Service Report will be provided to customers at the
time of invoicing. Protracted support passing through an initial
30-day period will be charged at the end of each period.